Terms and Conditions

Price

  • Prices are subject to change and we reserve the right to amend any of our prices at any time without prior notice.

  • While we aim to keep the prices on our website up to date at all times it is possible that prices may occasionally be incorrect. If this happens we may honour the original price offered on our website, however this is completely at our discretion. In some cases the price difference may be such that we will contact you to notify you of the correct price at which point you can either reconfirm your order at the new price and pay the excess or cancel the order and we will issue a full refund. This does not affect your statutory rights.

  • We offer a very simple delivery system and the costs of postage and packing will not be charged from customer.

  • All of our prices are displayed in Pounds Sterling, any transactions from overseas will be charged at current exchange rates at the time of purchase, we accept no responsibility for or liability arising from exchange rate fluctuations.

  • Some nations will impose import duty on your purchases, please contact your local customs office for details.

  • We may offer a price match service against competitors, we reserve the right to not match prices and usually will not match against ebay. Our price match service will also include P&P costs, for example a competitor may have an item cheaper than us but their postage charges make it more expensive, in this case we will consider that our offering is already cheaper.

Payment

  • You can pay via various credit and debit cards as displayed on our website or by PayPal, all orders must be paid for before they are despatched.

  • Payments are processed online using a credit/debit card or Paypal. We will debit the money from your card as soon as possible following your order.

  • Our payments processing facility is completely secure. Our payments are handled by Stripe, who adhere to the most stringent levels of fraud screening. Your card issuer may also carry out security checks when you make a purchase.

Availability

  • While we aim to keep the website up to date at all times with current stock levels, due to the volume of sales which we handle there may occasionally be errors. If we accept an order from you which subsequently we are unable to deliver due to availability issues we will refund you the full amount of the order or offer an alternative.

  • From time to time we will offer special offers on certain products, all offers are available while stocks last and may be withdrawn at any time without prior notice.

Delivery

  • We will post to destinations inside and outside of the UK.

  • Import duties may be payable if we are delivering to an address outside of the UK. Dansel Ltd accepts no responsibility for these duties, please contact your local customs office for information.

  • We offer free delivery, this offer applies only to standard delivery within the UK. There are no discounts on special or overseas delivery.

  • Standard orders are despatched by Royal Mail or other courier services as indicated on the website.  We aim to have your order with you within the estimated delivery time however we will not be held accountable for any loss which comes about due to late delivery.

  • If an order is not delivered in the time which it should be please contact us.

  • Please place your order in ample time to receive your goods as we cannot be held responsible for loss or disappointment due to slow delivery of our products.

  • This does not affect your statutory rights as a consumer.

Our Responsibilities

  • We have tried to make the images and descriptions within this website as realistic as possible, however we accept no liability for incorrect descriptions or misleading images. No conscious attempt has been made to mislead anybody about any of our products and any such occurrences, although unfortunate are completely accidental and we will not be held responsible for such misunderstandings. If you would like any further information regarding any of our products please contact us.

  • We maintain a high level of service however we cannot be held responsible for any outside courier service or other service provider contracted by us.

  • We will not be held responsible in any way for an inability to provide our services in the event of major occurrences including but not limited to war, flood, and acts of God.

  • These terms do not affect your statutory rights as a consumer which are available to you.

General​

  • We are not involved in the production process of any of the products displayed within this website, except the personalisation of products.

  • These terms apply only to products supplied by us, there may be products available to purchase on this site from outside companies who will have their own terms and conditions.

  • This website is aimed at the UK market and therefore we can not guarantee that it applies to local laws in other parts of the world

  • We offer a range of personalised products which we create in house, these products are exempt from our returns and refund policies in accordance with the law. Personalised products will only be refunded if they arrive damaged, defective or too late for the event, providing enough time has been allowed for delivery in the first place. No refunds will be issued for personalised products which are simply no longer required. It is the customers responsibility to ensure that they have submitted the correct details, we will produce the goods using the details provided and will not correct spelling or grammar.

Returns

We are confident that all of our customers will be very happy indeed with their purchases from us, however we realise there may be occasions where you wish to return an item. We have designed our return policy to be as simple as possible; these terms do not affect your statutory rights.

Faulty Products

We take every step possible to ensure our goods reach you in perfect condition, however, should an item arrive in a faulty or damaged condition we will replace it free of charge or provide a full refund. In order to receive a refund or replacement the item/s must arrive at the postal address below within 28 days of receipt.

If you are returning a faulty product, or one which arrived to you in a damaged condition we will refund the postage costs, please obtain proof of postage from your post office so we know how much to refund.

Unwanted Products

If you change your mind about a purchase after it has been dispatched please return it us within 14 days of receipt in an unused state, still in original packaging where applicable and we will happily refund you the price you paid for the goods (provided they are not personalised). In line with the Consumer Contract Regulations 2014, if you return an order because it is simply no longer required we will not refund postage costs as customers are not charged for delivery costs.

If you are returning products because they are simply not wanted you will need to pay the return postage costs.

Once we receive your returned item and are happy that it is unused and in good condition (as it was when it was delivered to you) we will refund your payment, please allow up to 5 working days for your bank to clear these funds, although usually this is less.

Certain Products are excluded from this returns policy, any perishable or personalised goods will not be refunded unless faulty or damaged.

How to return your goods

Return your goods to the address below making sure to include either a copy of your invoice, or a note with your order number and name on as well as a note explaining why the item has been returned.

Please use a secure delivery method to return your items, such as Royal Mail Recorded Delivery which needs to be signed for upon arrival. The items will be your responsibility until they reach us.

Returns Address

Dansel Ltd

11 Acregate Lane 

Preston, Lancashire

PR1 5QN
UK

Please Note: If you don't include a copy of your invoice or note with your order code on we won't know who has sent the items to us and you won't receive your refund.

 

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+44 7514514228     +44 7450223212

32 Driscoll Street, Preston, PR1 1UP

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